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Second Quarter Policy Year 2008-2009

FOUR KEYS TO EFFECTIVE SAFETY COMMUNICATION

Communication occupational safety and health information effectively is crucial to preventing employee injuries and illnesses. But how can you be sure your message is getting across? Here are some helpful tips for more effective safety communication.

4 KEYS TO SUCCESS

Effective safety communication is:

1. Interactive. It flows both ways. You speak about safety and you listen to employees’ concerns and suggestions.
2. Informative. It tells employees what they need to know to work safely under all conditions.
3. Positive. It focuses on the exchange of ideas and information to improve workplace safety and prevent accidents and illnesses.
4. Productive. It allows you to interact successfully with employees and spread your safety message to all who need to hear it.

BE AWARE OF COMMUNICATION BARRIERS

Unfortunately, numerous obstacles can cause communication to break down. For example:

• If too much information is being communicated all at once, it can be hard for employees to absorb all those different messages.
• If your message lacks clarity, or is confusing or ambiguous, what a worker hears might be quite different from what you intended to say.
• If expectations are not clearly defined, you may be unpleasantly surprised by the results. It’s important to know and express what you expect to happen as a result of your communication.
• If you communicate a safety message without taking the time to listen carefully to the response of employees, the communication is incomplete. Remember, you have to speak and listen for communication to be successful.
• If you don’t take the employees concerns and priorities into account, they might not listen to what you have to say.

EFFECTIVE SAFETY COMMUNICATION BEGINS WITH YOUR MESSAGE

The message is the safety information you want to transfer from your head into the minds and hearts of your employees.

• Before you speak, think carefully about what you want to say. Be as clear as possible about each of the points you want to make.
• Organize your thoughts into a logical sequence for communication.
• Consider your expectations. Do you expect employees to take some action as a result of what you tell them?  If so, be sure to be clear about what that action is.
• Keep your communication simple. One safety message at a time, simply and directly stated, is more likely to be heard and understood.
• Be as precise as possible. Use concrete language and examples to explain what you mean so that you leave no room for misinterpretation.
• Be concise. Say only what needs to be said to get your point across. A lot of extra words will only confuse the issue.
• Demonstrate when appropriate. Employees generally learn better and retain more of the safety information when they see and hear.
• Repeat your message as needed. Studies show that a safety message often needs to be repeated on several different occasions to get through to employees.